November 11, 2016 - A district team comprised of central office and building-level administration and staff, a computer tech, teachers, the district's community liaison, registration center staff, and parents recently

participated in a process mapping exercise that examined the way the district handles student registration. Process mapping is an exercise where a group breaks down a complex procedure into its smallest elements to identify areas for improvement.  The team mapped out every aspect of pre-kindergarten, kindergarten, returning student and new student registration looking for ways to improve the flow, efficiency and customer service of these processes.  The team then considered how the future process should look, and on the final day of the 3-day exercise created a plan to move the district from its current practice to one that would benefit all customers.  Ideas include:

  1. Elimination of the inconsistencies in the registration process by improving training with personnel directly associated with registration.

  2. Improve parent awareness by increasing our communication campaign to include more printed media coverage, more information sent home through students, and better electronic media coverage.

  3. Improved customer service through a longer timeframe in which to register, elimination of double data entry, as well as including more services to provide a more efficient “one stop shopping” experience.

  4. Increase productivity and efficiency with our new student registration process by eliminating some clerical and data entry steps.

The team learned much from this valuable experience and expects to see great results in the overall experience for everyone. If you have continued feedback on our registration process, please provide it through our suggestion box.

 

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1201 5th Ave.
Belvidere, IL 61008

815-544-0301

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